Terms and Conditions


We operate the website, www.onatesting.co.uk, Ona Testing is a trading name of Core Precision Ltd, Biohub At Alderley, Alderley Park, Alderley Edge, Macclesfield, Cheshire, SK10 4TG, United Kingdom. Registered Company Number: 10540151


2.1 Our tests are only intended for use by people resident in or visiting the United Kingdom and the Republic of Ireland. We do not have to accept orders for the services from individuals outside of the UK or the Republic of Ireland.

2.2 Any Services to be provided to you by way of mail order, returned samples shall be tested by a healthcare professional appointed by us as our sub-contractor.

2.3 Any samples provided by you in accordance with the Services shall be tested by us. 

2.4 By placing a order through our site, you warrant that: 

 2.5 You are legally capable of entering into binding contracts; and 2.6 you are at least 18 years old.


3.1 After placing an order for a home test via our website or the telephone, you will receive an e-mail from us acknowledging that we have received your order along with confirmation of the order subject to our normal cancellation policy.

3.2 Once an order has been made by you, that order will be accepted by us and you will be subject to our normal cancellation policy.

3.3 All orders are subject to acceptance by us, and we will confirm such acceptance to you by one of the following means:

3.3.1 The Contract will relate only to those Services we have confirmed in the Order Confirmation. If you place an order for multiple Services we will not be obliged to supply all of the Services to you simultaneously. You will be informed in your Order Confirmation of any Services which will require an alternative order (as appropriate)


You may cancel a order before the sample kit dispatch for free, our dispatch time is usually at 2 pm every weekday. On receipt of such notice after we have dispatched, you will have to return the kit unused for a full refund minus postage & administration costs of £10.


5.1 When ordering it is your responsibility to provide the correct information regarding whether you have any pertinent symptoms related to COVID-19 or any relevant information regarding any other recent healthcare tests. If you do not provide the correct information we are not obliged to refund any payment to you, if our health practitioner subsequently refuses to perform the test or you change your mind.

5.2 When ordering online you accept that it is your responsibility to return the samples and to comply with any instructions provided to you at that time. Failure to  do so will be regarded as a cancellation and a partial refund at our discretion.

5.3 Failure to comply with the provisions of clause 5.1 and 5.2 will not entitle you to a refund of any price paid for the Services and may affect the accuracy of the results of any tests carried out on your behalf.

5.4 If you order online you are consenting to the sample collection procedure associated with that test. You can withdraw that consent at any point up to when your sample is received, and our normal refund and cancellation policy will apply.

5.5 You have to ensure you have waited 14 days from onset of Covid-19 symptoms before taking the test or results can be invalid. 


6.1 The price of the Services will be as quoted on our sites and can change from time to time.

6.2 VAT is not payable in respect of the Services but may be charged for any other service offered by us.

6.3 Service prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.

6.4  Despite our best efforts, some of the Services listed on our sites may be incorrectly priced. We will normally verify prices as part of our Order procedure so that, where the correct price of a Service is less than our stated price, we will charge the lower amount to you. If the correct price of a Service is higher than the price stated on our sites, we will normally, at our discretion, either contact you for instructions before providing the Order Confirmation, or reject your order and notify you of such rejection.

6.5 We are under no obligation to supply the Services to you at the incorrect (lower) price, even after we have sent you an Order Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as an error.

6.6 Unless expressly agreed otherwise by the parties, payment for all Services must be by credit or debit card or via PayPal. We accept payment with Visa, Maestro, Mastercard, Visa Electron and Delta. We will not charge your credit or debit card until after we have issued the Order Confirmation.


We will usually refund any money received from you using the same method originally used by you to pay for your purchase.


8.1 Subject to clause

8.2, If we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Services and any losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.

8.2 Nothing in this agreement excludes or limits our liability for:

8.2.1 death or personal injury caused by our negligence;

8.2.2 fraud or fraudulent misrepresentation;

8.2.3 any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;

8.2.4 defective Services under the Consumer Protection Act 1987; or

8.2.5 any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

8.3 By proceeding with any test you are formally providing your informed consent to undergo a Covid-19 test.

8.4 You agree that your use of the Services is at your sole risk. We cannot and do not warrant that the tests performed as part of the Services will be 100% accurate due to the nature of the tests being performed. You acknowledge that Covid-19 virus may remain undetectable for several weeks and it is recommended that if you have any concerns with the results you should consult with your own medical practitioner or contact a member of our team who will be able to arrange a further appointment for you.

8.5 Any further order required in accordance with clause 8.4 may be subject to an additional fee, of which you will be made aware of at the time of ordering.


Applicable laws require that some of the information or communications we send to you should be in writing. When using our sites, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


All notices given by you to us must be given to onatesting.co.uk. We may give notice to you at your e-mail address you provide to us when placing an order, or in any of the ways specified in clause 9 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent. In proving the service of any notice, it will be sufficient to prove an e-mail that such e-mail was sent to the specified e-mail address of the addressee.


11.1 The contract between you and us is binding on you and us and on our respective successors and assignees.

11.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

11.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.


12.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

12.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

12.2.1 strikes, lock-outs or other industrial action;

12.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

12.2.3 fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

12.2.4 impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

12.2.5 impossibility of the use of public or private telecommunications networks; and

12.2.6 the acts, decrees, legislation, regulations or restrictions of any government.

12.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.


13.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

13.2 A waiver by us of any default will not constitute a waiver of any subsequent

13.3 No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 13 above.


If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.


15.1 These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.

15.2 We each acknowledge that, in entering into a Contract, neither of us relies on, or will have any remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.

15.3 Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.

15.4 Nothing in this clause limits or excludes any liability for fraud.


16.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our systems’ capabilities.

16.2 You will be subject to the policies and terms and conditions in force at the time that you order Services from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Order Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Services).


17.1 Contracts for the purchase of Services through our sites and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

17.2 Accepting these terms and conditions means you have accepted them in the English Language.


Our Privacy Policy can be found here.

Ona Testing is a trading name of Core Precision Ltd, Biohub Alderley Park, Alderley Edge, Macclesfield, Cheshire, SK10 4TG, United Kingdom. Registered Company Number: 10540151